Legal · Trust
Shipping / Delivery Policy
Last updated:
This policy covers GONA experiences that involve physical goods or local order fulfillment. Not every GONA service is a shipped-product service.
GONA is operated by GONA TECHNOLOGIES, a proprietorship based in Andhra Pradesh, India.
1. Scope
Physical goods delivery may apply to Grocery, Fashion, and other eligible products offered through GONA.
Non-shipping / service categories include Healthcare consultations or services, GONA Repair, Vehicle Booking, Farming services, and LOCAL community or tournament functionality where applicable.
Service bookings are fulfilled through appointments, visits, journeys, or community participation — they are not described as physically “shipped.”
2. Service area and availability
Delivery and service availability can depend on your selected location and on what is currently available nearby. Availability may change as GONA expands.
GONA does not promise nationwide delivery or a fixed delivery radius on this website.
3. Delivery information you provide
You are responsible for providing accurate delivery or service address details, including reachable phone contact information where requested.
Incorrect or incomplete address information can delay or prevent successful delivery.
4. Timing and charges
Estimated delivery or service times may be displayed in GONA. These are estimates, not universal guarantees.
Estimates can vary due to distance, product or service availability, partner preparation, traffic, weather, demand, operational conditions, and circumstances outside reasonable control.
GONA does not legally guarantee “30-minute delivery” or any other universal delivery time on this website.
Prices, taxes, fees, delivery charges, platform charges, or other applicable charges should be displayed as applicable to the specific transaction.
5. Fulfillment and status
Order or service status may be available in GONA. Where delivery partners are involved, progress updates may be shown while an order is out for delivery.
If you are unavailable at the delivery point, follow any in-app instructions or contact support so the delivery attempt can be handled appropriately.
6. Failed or partial fulfillment
Failed, partial, unavailable-item, or incorrect-charge situations are handled under the Cancellation & Refund Policy after verification.
7. Delivery issues
If a delivery is delayed, missing, or incorrect, check the order status in the app and contact wearegonasuperapp@gmail.com with your order reference.